We collect, process and retain personal information from you and any devices (including mobile devices) you use when you: register for an account with us, use our Services, give us information on a web form, update or add information to your account, join community discussions, chats or when you otherwise contact us.
You choose how we use your personal information to -communicate with you.
You can access and correct your personal information.
We protect your information using technical and administrative security measures.
Scope and Content
This Privacy Notice describes
the personal information we collect and how we use that information;
when we might disclose your personal information; and
how we keep and protect your personal information.
It applies to this Site and to any Services where this Privacy Notice is referenced.
Growing Groms PTY LTD your data controller, and is responsible for the collection, use, disclosure, retention and protection of your personal information under our global privacy standards and applicable national laws. Your data controller may transfer data to other members of our corporate family as described in this Privacy Notice who may process and keep your personal information on servers in the European Union, United States and our data centres in other parts of the world.
What is Personal information?
“Personal information” is information that can be associated with a specific person that could be used to identify that specific person, either from the data directly or from that data combined with other information that we have, or are likely to have, access to. Personal information doesn’t include anonymous or aggregated information that can no longer be used to identify a specific person.
Public information is any information, including personal information, you share with a public audience, including personal information you publish on our site. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV.
Changes to this Privacy Notice
We can change this Privacy Notice at any time by posting the updated terms to the Site. The updated terms automatically take effect 30 days after they are posted.
Collection We collect information you give us including:
When you register for an account: Information such as your name, telephone numbers, email addresses or user ID (where applicable) when you register for an account with us
When we verify you or your account: we may collect and process information (as permitted by law) to authenticate you or your account, or to verify the information that you provided to us
When you engage with our community: such as when you submit a web form or participate in community discussions or chats
When you interact with your account: such as updating or adding information to your account, adding items to alerts lists and saving searches.
When you contact us: such as through a web form, chat or when we otherwise communicate with each other. We may also record our calls with you (if we have your consent to do so)
We collect information automatically including:
Information from the devices you use when interacting with us or our Services such as device ID or unique user ID, device type, ID for advertising and unique device token
Information about your location such as geo-location
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information
We collect information using cookies, web beacons and similar technologies including:
Information about the pages you view, the links you click and other actions you take on our Services, or within our advertising or email content. For more information about our use of these technologies and how to control them.
Use and Retention
We use your personal information to provide, improve and personalise our Services
Your personal information allows us to:
Provide you with access to and use of our Services as well as access to your history, internal messages and other features we may provide
Offer you site content that includes items and services that you may like
Customise, measure and improve our Services
Provide other services requested by you as described when we collect the information
To provide you with location-based services (such as advertising, search results and other personalised content)
We use your personal information to contact you about your account:
We may contact you via Growing Groms My Messages, email, SMS messages:
To give you customer support about your account such as to troubleshoot problems, to collect fees or monies owed to us, or to get your opinion through surveys
We use your personal information to personalise our advertising and marketing, including to:
Personalise, measure and improve our advertising
Deliver targeted marketing, service updates and promotional offers
We use your personal information for legal compliance reasons, including to:
Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities
Retention of personal information:
You can see, review and change your personal information by signing in to your account. Please update your personal information immediately if it changes or is inaccurate.
Once you make a public posting, you may not be able to change or remove it. If you ask us to, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and as required under applicable national laws.
We will honour your right to request access to, or modification or deletion of, your personal information. We may have the right to withhold that access or refuse to modify or erase your personal information under applicable national laws, but we will give you reasons if we do so. To contact us about access and to find out if any fees apply, please contact firstname.lastname@example.org.
We may disclose your information to law enforcement and other parties in connection with the law, including:
law enforcement or governmental agencies, or authorised third-parties, in response to a verified request regarding a criminal investigation, alleged or suspected illegal activity, or any other activity that may expose us, you or any of our users to legal risk
if we decide that it is necessary to disclose that information in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity
credit agencies or bureaus as authorised by applicable national laws
third parties commencing, or involved in, a legal proceeding if they provide us with a subpoena, court order or similar legal document
Change of ownership
If we were to merge with or be bought by another company, we may share information with them in accordance with our global privacy standards. The new combined entity would comply with this Privacy Notice. If your personal information is to be collected, used, disclosed or retained for any purposes not covered in this Privacy Notice, you will receive advance notice of any changes to the processing of your personal information.
We protect your information using technical and administrative security measures. Our safeguards include firewalls and data encryption, physical access controls to data centres and information access authorisation controls. If you believe your account has been abused, please contact email@example.com.
Unwanted or threatening email
Questions or Complaints
For questions about this Privacy Notice or our privacy practices, you can reach us on firstname.lastname@example.org